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- Paying your bill
- Financial assistance
- Insurance
- Medical records
- Hospital price estimates
- Patient portal
As a patient of Intermountain, we offer many convenient ways to pay your bill
Pay your bill online
You can use the Intermountain Health patient portal to pay your bill. Don't have a patient portal account? You can pay your bill as a guest.
Pay as guest
Additional bill pay options
Contact us
Have a question about your bill?
If you have questions regarding your Intermountain Health hospital, clinic, or physician bill, please call or chat with us.
(866) 415-6556
Do you need help paying your bill? Our financial counselors can see if you qualify for financial assistance or discounts, help you set up a payment plan, or discuss your other options
Frequently asked questions
Below are common questions we receive about billing
How do I get a refund?
Intermountain Health Patient Refund Options through Right RefundIntermountain Health has partnered with an innovative company called Right Refund to expedite and secure patient refunds while reducing the risks and costs associated with mailing checks. Patients who qualify will receive an email or text message link informing them about their refund credit. Visit Right Refund
The (3) free options available for patients to accept the refund are:
Option 1: Prepaid Debit
A virtual debit card that can be used online immediately, requiring no personal information. Start your refund
Option 2: Direct Deposit to a Debit Card
Refunds are transferred to the patient’s debit card within 3-4 business days, depending on your financial institution. Start your refund
Option 3: ACH Deposit
Refunds are transferred to the patient’s checking or savings account within 3-5 business days, depending on your financial institution. Start your refund
Acceptance PeriodThe patient’s refund will be available via the provided link for 90 days. Right Refund will send reminders every 7 days until the link expires or is accepted. After 90 days, the link will expire, and patients should contact Intermountain Health at866-665-2636for further assistance.
Requesting a CheckIf patients prefer to receive a physical check instead of using one of the three options above, they can contact Right Refund at 844-612-2186 to request a check.Please allow up to 45 days for check processing.
For Questions About RefundsFor questions about your refund, contact Right Refund at 844-612-2186.
Technical IssuesIf you encounter technical problems with the provided link, please contact Right Refund. They aim to respond within 48 business hours, depending on call and email volume.
Can I make payment arrangements on my Intermountain Healthcare bills?
Payment arrangements are best made by contacting us at the telephone number listed on your statement.
If my insurance doesn't consider Intermountain as a preferred provider, will you bill my insurance?
Intermountain bills all insurance carriers. If your insurer does not include Intermountain as a preferred provider, you may be billed for non-covered charges or be responsible for reduced benefits. Please contact your carrier to verify your coverage and/or benefits.
I've received multiple statements. Whom do I call with questions?
When treatment is provided to a patient, often more than one professional service is required to provide for medical needs. If you are hospitalized, your surgeon, anesthesiologist, pathologist or radiologist will each bill you separately. Even if you are seen at a clinic for a routine physical, some of your lab work may be processed at another facility.
If you have any questions regarding your bill from any providers, please contact the hospital or physician office listed on each specific statement for additional assistance.
What do I need to know about the bills I will receive for my care?
If you visit a clinician in any of our Intermountain clinics you will receive a consolidated bill for these services, which will include all the lab work, radiology and clinician charges associated with that visit.
If you receive services at any Intermountain hospital, you will receive a separate bill for each service, as well as a separate bill for each physician associated with your treatment in that facility.
What if I can't pay my bill?
Intermountain is a not-for-profit organization and has payment plans to assist you with your bills. After exhausting all other payment options, you may be eligible for financial assistance on your medical bills. For assistance, contact your patient account representative listed on your statement, or contact Customer Service for details.
Will I have to pay prior to receiving services?
Copayments will be requested at time of service. If you have concerns about your ability to pay for services received, please contact us at the telephone number listed on your statement. Patients are seen for all medically necessary situations regardless of their ability to pay.
Will I receive more than one bill for my hospital services?
You may receive more than one bill when you receive care at Intermountain facilities, since several providers may be involved in your treatment and bill independently. For example, independent specialists could include radiologists, cardiologists, emergency room physicians and anesthesiologists.
Some independent providers may not be covered under your insurance; check with your insurance carrier for coverage information.
Review all bills you receive for appropriate contact information. These bills will have a telephone number for the specific billing office for each service rendered. Direct relevant questions directly to the appropriate provider.
Why am I getting a bill when I have not been to an Intermountain facility?
On occasion, your healthcare provider (physician) may send a lab specimen and/or biopsy to an Intermountain facility for analysis. When this occurs, you will receive a bill from the Intermountain facility for that analysis.
Typically, the physician will send your healthcare coverage information (if any) to the facility along with the lab work, and the facility will bill your lab services directly to your insurance.
If any information needs to be updated, please contact the facility as soon as possible.
Insurance frequently asked questions
Below are common questions we receive about insurance billing
I have multiple health insurance companies. How do I know who to bill?
Coordination of benefit rules apply. Contact your provider for help in determining the proper order for billing.
If I receive services because of an accident at work, will you send the claim to my employer?
Due to confidentiality, we are unable to send bills directly to your employer. However, we will send claims directly to your employer's Workers Comp carrier. We will need their name, address and claim number. You may take your bill to your employer and work directly with them.
If my insurance doesn't consider Intermountain as a preferred provider, will you bill my insurance?
Intermountain bills all insurance carriers. If your insurer does not include Intermountain as a preferred provider, you may be billed for non-covered charges or be responsible for reduced benefits.
Please contact your carrier to verify your coverage and/or benefits.
What does usual and customary mean? How does this work?
The usual and customary fee schedule is set up so that non contracted providers are reimbursed at a rate comparable to other HMO reimbursem*nts in the same geographical area. The patient is responsible for charges that exceed the usual and customary amount.
What if my claim is denied?
Contact the facility listed on your statement for additional assistance.
What if my insurance company does not authorize or cover services?
You will be responsible for charges your insurance company does not authorize or cover. It is recommended that you contact the ordering provider to discuss whether to receive the service and for other possible funding sources.
What if my insurance coverage changes?
You should bring your current insurance card to your next visit. You should also contact our billing offices to provide updated information.
What should I do if my insurance sends its payment directly to me?
Insurance payments for claims that are sent directly to you, whether from primary or secondary insurance companies, should be used to pay outstanding charges to Intermountain Healthcare. Patients are financially responsible for all outstanding charges. Either deposit the insurance check and send us a personal check, or forward the insurance check as soon as possible.
Why aren't all services covered by my insurance company?
Under any plan, there may be services that are not covered because the insurance company may consider them routine or unnecessary. If you disagree with the decision, you should contact your insurance company for more information.
Why do I still owe a balance if my insurance company has paid?
Based on your insurance plan, you may be responsible for deductibles, copays and co-insurance for fees not covered by your insurance company.
Will Intermountain contact my insurance for precertification or authorization?
It is recommended that you contact your insurance plan or provider directly if you have any questions or concerns about precertification or preauthorization.
Medicare billing frequently asked questions
Below are common questions we receive about Medicare billing
I have lots of questions about Medicare. Where can I get answers?
Visit the secure Medicare website for registered members online.
What if Medicare denies a claim?
If you are unhappy with a Medicare decision, you can file an appeal by filling out the short form on the last page of the Medicare Summary Notice.
How does receiving an ABN help me?
The Advance Beneficiary Notice (ABN) helps you to make an informed consumer decision whether to receive the service or item and to be prepared to pay for it.
What is an ABN Medical Necessity Waiver?
You will be asked to read and sign an Advance Beneficiary Notice (ABN) – Medical Necessity Waiver prior to receiving care that falls in a category that Medicare or Medicaid may not consider covered. In that instance, you accept responsibility for payment of the full amount charged.
Medicare C Questions
Medicare Advantage/+ Choice plans replace Medicare Part B. For questions regarding Medicare C plans, visit the official Medicare website.
Medicare D Questions
If you have questions regarding your Medicare D plan, visit the official Medicare website.